v3.1
We are excited to announce the latest release of SeamlessDesk, which includes a new Dashboard, a new custom reports module, enhanced UI & QX, bug fixes, and more.
See below for additional items addressed during this release.
Type | Description |
---|---|
New Customizable Dashboard. | |
New Custom Reporting Module. | |
Enhanced Ticket Templates to allow for permanent text. | |
Enhanced Ticket Templates allowing them to show up on Create form and the Self-Service Portal. | |
Enhanced Ticket Templates allowing for specific templates to be used in the Self-Service Portal and others in the "Create" menu for Agents. | |
Added a new Projects line view | |
Added the ability to use HTML from the SeamlessDesk editor. | |
Allow regular users to reopen tickets from the Self-Service Portal. | |
Option to allow Regular users to resolve their own tickets via the Self-Service Portal. | |
New option for Agents to reopen closed tickets. |